Return, buyback and exchange policy of susha jewels

In order to enhance your shopping experience at Susha, we have recently updated our lifetime exchange and buyback policies. Please keep reading to know how it benefits you.

Return Policy

  •  Any item that shows signs of damage, wear and tear, alterations, resizing (by a jeweller other than Susha) will not be accepted under this policy.
  •  You are eligible for an exchange at Susha for 100% of the purchase value under 30 days’ return policy. In case the exchanged value is higher than the value of the old product, the customer will have to pay the difference between the new product chosen and the amount paid towards the old product. In case the exchanged value is lesser than the value of the old product, the difference will remain with Susha jewels wallet and can be used for future purchase. One order can be exchanged only once, after that it will go under Lifetime Exchange Policy.
  •  This excludes any product that has been designed through our bespoke service, i.e. designed exclusively for our client by Susha through customization, including engravings, removal of tag; logo etc. in such cases only lifetime exchange policy will be applicable.
  •  In case the customer cannot produce the original certificate, the product will be sent to the Lab for re-certification by the Company. Shipping and Certification cost shall be borne by the customer.
  •  Loose Solitaire Diamonds and loose Gemstones are not covered under 30 Day Return policy. We do not currently accept any returns or exchanges on product(s) delivered outside India.
  •  This feature is not available for International Orders (Orders that will be shipped abroad from India).

Life Time Exchange Policy

In the case of plain gold Jewellery 95% of the current market value of the product (net weight of metal) and in the case of plain platinum Jewellery, 85% of the current market value of the product (net weight of the metal) can be used to purchase any diamond Jewellery.

In the case of diamond Jewellery bought from Susha jewels a full 100% exchange of gold and diamond value will be given, excluding the making charges.

In the case of gold coins 100% of the current market value.

The prevailing market value will be determined by Susha jewels.

In case the value of the new product is higher than the exchange value of the old product the difference will be paid by the customer. In case the value of the new product is lesser than the exchange value of the old product the difference will be held as credit for future purchases.

This Policy is not applicable for International Orders (Orders shipped outside India).

Exchange policy is not applicable to any of our customized and personalized pieces.

Buy Back Policy

In the case of plain Gold Jewellery 90% and in the case of plain Platinum Jewellery, 70% of the current market value of the product (as per the net weight of the metal).

In the case of Diamond with Gold Jewellery or Diamond with Platinum Jewellery, 70% of the current market value of the product (as per the net weight of the metal and total carat weight of the diamonds).

In the case of Gold Coins, 98% of the current market value of the product.

Money-back shall be done by way of online bank transfer to the customer’s bank account within 10 days after quality check and valuation is confirmed by the customer.

In case of Buy Back, the payment shall be made by way of an account payee cheque drawn in the name of the Customer within 15 days of receipt of Product/s along with Certificate and Invoice subject to quality confirmation and acceptance

  •  All jewellery pieces will be checked for actual weight and carat before Buy Back.
  •  Diamond polki set through Wax Setting will not be considered for Buy Back.
  •  Diamond and Precious stones Product/s will require verification & valuation of diamonds / stones at workshop and the process may take about 3 to 4 working days.
  •  In event the certificate is lost or not available then re-certification will be required, cost for which shall be borne by the Customer.
  •  If any Product is damaged, altered or resized, it will not be considered for Buy Back or Buy Back value would be offered accordingly.
  •  Original invoice copy, Jewellery certificate should be produced at the time of Buy Back.
  •  All shipping and handling expenses shall be chargeable to the Customer.
  •  Product for Buy Back has to be packed and kept ready for pick up as per the instructions provided by the Company.

Applicable to the customer at the time of purchasing the product/s

The buyback policy is not applicable to any of our customized and personalized pieces.